Customer Service

Your shopping experience is important to us. Let us know what you think about products or services via email or by calling our toll free number 1-800-397-9801, or email us at info@stcroixshop.com.

Size Information
If you have any questions, call our toll free number 1-800-397-9801, and we will be glad to assist you with information regarding size, fit, color, style or coordinating apparel. Our sweaters, knits and jackets have a relaxed fit. Please follow the chart below to determine the proper size. We urge you to order your regular size. If the size ordered does not fit to your satisfaction please call 1-800-397-9801 to arrange for a return authorization.

Size	Neck Size	Weight
Small	14 1/2"	120-150 lbs.
Medium	15 1/2"	150-180 lbs.
Large	16 1/2"	180-195 lbs.
Extra Large	17 1/2"	195-230 lbs.
XX Large	18 1/2"	230-275 lbs.

Talls and 3X Sizes
St. Croix Shop is pleased to offer select fashion styles in Tall and 3X sizes. To check on availability, please call 1-800-969-2888 on Mondays-Saturdays from 10am-7pm CST, or Sundays 12pm-6pm CST.

Alteration Policy
All trousers are open bottom, men's trouser can be altered to a perfect fit. Contact 1-800-397-9801 for additional information.

Exchange and Return Policy
If you need to exchange or return your purchase, call our toll free number at 1-800-397-9801.

All exchanges or returns must be done within 30 days of delivery.

Shipping Info (U.S.)
All standard shipping is handled by U.P.S. (United Parcel Service):

Ground	$12.00
3-Day	$18.00
2-Day	$30.00
Next Day	$40.00

If you select second business day or Next business day, your order must be placed by 12:00 noon Mountain Time to qualify.

Most orders will be processed within 48 hours of receipt. Delivery by UPS Ground should occur within 5-10 days. You will be notified by phone or e-mail of any item not available, delays or backorders. Items ordered together are not necessarily shipped the same day or from the same location. You will be billed for items that have been shipped. Shipping to another address or credit verification may cause delays. For your protection, we will take the time to verify all "Ship To" orders.

Delivery schedules are estimates. Actual delivery times may vary depending on ship-to locations. When estimating package delivery time, please allow for credit approval, address verification and order processing.

Shipping Info (Canada)
All standard shipping is handled by U.P.S. (United Parcel Service):

Ground $25.00

This cost will be charged to you at the time of your purchase and is the cost for shipping and handling only. Additional costs related to duties and taxes ARE THE PURCHASER’S RESPONSIBILITY and will be collected by UPS via C.O.D. at the time of delivery.

We ship all orders to Canada via UPS (United Parcel Service) ground. Normal delivery time takes 5-10 business days once the order has been shipped. With all Canadian shipments, we must send all orders from our main office location. Please realize that this may delay the shipment date up to one week due to the necessary transferring of inventory.

All NEW Canadian orders will only be shipped to the billing address.
Please contact customer service with any questions. info@stcroixshop.com or by phone 800 397-9801.

International Shipments
Due to the overwhelming demand of overseas shoppers we partnered with International Checkout to be able to serve the entire world! During the check-out process on our website you can click on "International Checkout" and you will be redirected to their site to complete your ordering process. To place an order for international shipment, browse our web site and add items to your cart as usual. On the shopping cart page, there is a button that reads "International Checkout". After you have added all the items you wish to purchase to your cart, click that button. The contents of your StCroixShop.com cart will automatically be transferred to your cart at InternationalCheckout.com. Complete the order process at International Checkout. The friendly and professional people at International Checkout will process your order. All inquiries regarding your international order should be directed to Support@InternationalCheckout.com.

How to Use Your Shopping Bag
You will be able to browse and select items using your shopping bag. Putting an item in your shopping bag does not necessitate a final purchase; items will be retained in your shopping bag until purchase. Your shopping bag will appear on all pages, allowing you to see how many items are in it while you browse through the site.

Privacy and Security
We will not sell, share, trade, or give away any personal information that we receive regarding our customers.We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?
We collect the domain name of e-mail addresses of visitors to our site and aggregate (not personally identifiable) information on what pages visitors access. We use this information to monitor the use of the site and to improve its performance and usefulness. We also collect information you volunteer, such as survey responses, comments, purchasing and billing information, and your requests.

When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status.

We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new services, and special offers we think you'll find valuable.

How do we protect customer information?
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

How do we allow customers to update or change the information we collect?
You may update or change information related to your account by updating your profile, accessible via the home page once you are logged in, or by sending us email.Yes, we do use cookies, but we do not overuse them!We use cookies to enhance your shopping and browsing experience. The text in a cookie, by itself, only tells us that you have visited our site before. It does not store any personal information such as your name, e-mail address, street address, or phone number. Cookies are also used to maintain your shopping basket. All data contained in the shopping basked is kept on our server and not in the cookie your machine is assigned.

Your consent
By using our website, you consent to the collection and use of this information. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Tell us what you think
We welcome your questions and comments about privacy. If you have any questions, please email us.